Terms of service
Updated on Aug 7, 2024
By accessing or using the Arrive platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.
Description of Services
Arrive is an accounting platform that provides services to firm owners, bookkeepers, and clients. Our services include, but are not limited to:
Client management
Automated accounting tasks
Goal creation and tracking
Advisory services
Tax planning
Secure document storage and sharing
Integrated communication tools
Virtual assistant (Ayyva) for process automation
Registration Requirements
To use our Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Account Types
Arrive offers three types of user accounts:
Admin (Firm Owners): Full access to all platform features and user management.
Bookkeepers and accountants: Access to assigned client accounts and related features.
Client: Access to their own financial information and communication tools.
Information Sharing and Disclosure
We share information in the following ways:
Within the Platform: Information is shared between clients, bookkeepers, and admins as necessary for providing our services. Admins have access to all activity within the platform.
Third-Party Service Providers: We may share data with integrated services (e.g., QuickBooks, Ultra Tax) when you choose to use these integrations. These providers have their own privacy policies governing their use of your information.
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
We do not sell your personal information to third parties.
Accurate Information
You agree to provide and maintain accurate, current, and complete information about yourself and your clients (where applicable).
Compliance with Laws
You agree to use the Service in compliance with all applicable laws, regulations, and professional standards related to accounting and financial services.
Proper Use of the Platform
You agree not to misuse the Service or help anyone else do so. For example, you must not:
Probe, scan, or test the vulnerability of any system or network
Breach or otherwise circumvent any security or authentication measures
Access, tamper with, or use non-public areas or parts of the Service
Interfere with or disrupt any user, host, or network
Ownership of Platform
Arrive and its licensors exclusively own all right, title, and interest in and to the Service, including all associated intellectual property rights. You acknowledge that the Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
User-Generated Content
You retain your rights to any content you submit, post or display on or through the Service. By submitting, posting or displaying content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, transmit, and distribute such content.
Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Integrated Services
Our Service may include integrations with third-party services such as QuickBooks and Ultra Tax. These integrations are subject to their own terms and privacy policies, and we are not responsible for the practices of such third parties.
Disclaimer of Responsibility
We are not responsible for any third-party services or content made available through our Service. You irrevocably waive any claim against us with respect to such sites and third-party content.
Limitations of Liability
To the maximum extent permitted by applicable law, in no event shall Arrive, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, this service.
Indemnification
You agree to defend, indemnify and hold harmless Arrive and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the Service.
Arrive's Right to Terminate
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
User's Right to Terminate
You may terminate these Terms at any time by discontinuing use of the Service and closing your account.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Privacy policy
Updated on Aug 7, 2024
At Arrive, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our accounting platform and related services.
Arrive is an advanced accounting platform designed for firm owners, bookkeepers, and clients. Our platform offers a range of services including client management, automated tasks, goal tracking, advisory services, tax planning, and secure document storage. We also provide integrated communication tools and a virtual assistant named Ayyva to enhance productivity and streamline processes.
This Privacy Policy applies to all aspects of our platform, including our website, web application, and any mobile applications we may offer. By using Arrive, you agree to the practices described in this policy.
Information we collect
We collect various types of personal information to provide and improve our services:
Contact Information: This includes your name, email address, phone number, and mailing address.
Business Information: For firm owners and bookkeepers, we collect information about your business, such as company name, tax identification numbers, and professional certifications.
Financial Information: To provide our accounting services, we collect and process financial data, including bank account information, transaction history, and tax-related documents.
Communication Data: We store the content of messages, emails, phone calls, and other communications that occur within our platform.
Documents and Content
Our platform allows for the storage and processing of various documents:
Financial documents (e.g., bank statements, invoices, receipts)
Legal documents (e.g., contracts, incorporation papers)
Reports generated within the platform
Any other documents uploaded by users for accounting or advisory purposes
Usage Information
We automatically collect certain information about how you use our platform:
Log data, including IP addresses, browser type, pages visited, and time spent on the platform
Device information, such as hardware model, operating system, and unique device identifiers
Information collected through cookies and similar technologies (please see our separate Cookie Policy for more details)
How We Use Your Information
We use the collected information for the following purposes:
Providing and Improving Our Services: To operate the Arrive platform, manage client accounts, perform accounting tasks, and enhance our offerings.
Communication: To facilitate interaction between clients, bookkeepers, and admins within the platform, and to send important notifications about your account or our services.
Task Management and Automation: To assign, track, and automate tasks, including those performed by our virtual assistant, Ayyva.
Analytics and Business Intelligence: To generate insights about platform usage, improve our services, and provide admins with business performance statistics.
Legal Compliance: To comply with applicable laws, regulations, and professional standards in the accounting and financial services industry.
Information Sharing and Disclosure
We share information in the following ways:
Within the Platform: Information is shared between clients, bookkeepers, and admins as necessary for providing our services. Admins have access to all activity within the platform.
Third-Party Service Providers: We may share data with integrated services (e.g., QuickBooks, Ultra Tax) when you choose to use these integrations. These providers have their own privacy policies governing their use of your information.
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
We do not sell your personal information to third parties.
Data Security
Protecting your data is our top priority. We implement robust security measures, including:
Encryption of sensitive data both in transit and at rest
Regular security audits and penetration testing
Strict access controls and authentication procedures for our staff
Employee training on data protection and privacy best practices
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Update: You can access and update much of your information directly within the platform. For information you cannot access directly, please contact us.
Communication Preferences: You can opt out of marketing communications, although we reserve the right to send you important service-related notifications.
Data Portability: Upon request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format.
Deletion: You may request deletion of your personal information, subject to any legal obligations we may have to retain certain data.
To exercise these rights or for any questions about your data, please contact us using the information provided at the end of this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Cookie policy
Updated on Aug 7, 2024
Arrive uses cookies and similar technologies to provide, improve, and protect our services. This Cookie Policy explains how and why we use these technologies and the choices you have.
A cookie is a small text file that is placed on your device when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to the owners of the site. They help us recognize your device and store information about your preferences or past actions.
We use cookies and similar technologies like web beacons, pixel tags, or local storage to deliver, measure, and improve our services in various ways. We use these cookies when you visit our site and services through a browser or mobile app. As we adopt additional technologies, we may also gather additional information through other methods.
Strictly Necessary Cookies
These cookies are essential for you to browse our website and use its features. They enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. They do not gather any information about you that could be used for marketing or remembering where you've been on the internet. Examples include:
User authentication cookies
User session cookies
Security cookies
Functional Cookies
These cookies allow us to remember choices you make and provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. Examples include:
Language preference cookies
Country/region preference cookies
Customizable parts of the Arrive platform
Performance Cookies
These cookies collect information about how you use our website, like which pages you visited and which links you clicked on. They help us understand and improve how the website works and allow us to test different design ideas. All information these cookies collect is aggregated and therefore anonymous. Examples include:
Web analytics cookies
Error management cookies
Testing and performance cookies
Targeting/Advertising Cookies
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. These cookies may be placed on our site by our advertising partners. If applicable, they may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These may include:
Cookies from integrated services like QuickBooks or Ultra Tax
Analytics cookies from services like Google Analytics
Advertising cookies (if applicable)
How to Manage Cookies
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
To manage your cookie preferences:
Google Chrome:
Click on the menu icon in the browser's toolbar
Select "Settings"
Click on "Show advanced settings"
In the "Privacy" section, click on "Content settings"
To enable cookies, select "Allow local data to be set". To disable cookies, select "Block sites from setting any data"
Microsoft Edge:
Click on the More icon (three dots) in the browser's toolbar
Select "Settings"
Click on "View advanced settings"
Under "Cookies," select your preferred option
Mozilla Firefox:
Click on the menu icon in the browser's toolbar
Select "Options"
Select "Privacy & Security" panel
To enable cookies, mark "Accept cookies from websites". To disable cookies, unmark this option
Safari:
Click on "Safari" in the top menu bar
Select "Preferences"
Click on "Privacy"
To enable cookies, select "Always" or "Only from websites I visit" under "Block cookies". To disable cookies, select "Always" under "Block cookies"
Please note that by disabling certain categories of cookies, you may be prevented from accessing some features of our website or certain content or functionality may not be available.
Changes to This Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this policy regularly to stay informed about our use of cookies and related technologies.